Tenant Emergency Repairs

Emergency Repairs

We understand that emergency repairs will need to be carried out in the event that an issue has occurred outside business hours. In order to take the appropriate and necessary steps please see below details.

What is considered an emergency repair? 

• Blocked or broken toilet
• A serious roof leak
• A dangerous electrical fault
• Flooding or serious flood damage
• Serious storm or fire damage
• A failure or breakdown of the gas, electricity or water supply to the premises
• A failure or breakdown of the hot water service
• A failure or breakdown of the stove or oven
• A failure or breakdown of a heater or air-conditioner
• A fault or damage which makes the premises unsafe or insecure.

Please be advised any maintenance work that is organised by a tenant that is not considered an emergency may be at the tenants expense. Other examples of urgent repairs are contained in your lease agreement. If such repairs are necessary you must immediately contact our office on 02 4369 2888 or by emailing your property manager, fiona.marshall@raywhite.com or sonia.mcleod@raywhite.com. In the event the matter occurs after hours and is an emergency, please contact one of our Emergency Contractors below:

Electrical Repairs – Terrigal Electric  0402 625 295
Plumbing Repairs – Dean English 0404 151 949
Locksmith – Andy Green Point Locksmith 0418 437 768

How to Handle Damages During a Natural Disaster 
The below details are the best points of contact for any emergency you may face. We cannot stress enough that contents insurance is the sole responsibility of the tenant, and without it you will be unable to recover any damaged personal belongings in the event of a storm.

Contact Details during a Natural Disaster 
Flash Flooding or Fallen Trees – SES 132 500
Fallen Power lines & Loss of Power – Energy Australia 136 102
Fire – NSW Fire Brigade 000